Virtual Consultant I - Wauna Federal Credit Union - Remote

Sat, 28 Feb 2026 22:31:02 -0600

This position is directly responsible for the needs of our members online, over the phone, and through the ITM. The primary responsibility is to use The Member Advantage™ sales and service principles while greeting and serving members, providing “virtual” service in a consultative manner. Position will assist members with: transactions; loan accounts and services; questions, complaints and member related concerns; procedural and policy concerns; resolution of account problems. Position will consistently be required to meet all referral, sales, and production goals; cross sell to contribute to attainment of CU goals.

This role is located in the Astoria branch location and is not a remote, hybrid, or work from home position.

Putting our members first, including our Internal Members Our employees take pride in providing services to our Members; our Credit Union is just as proud to offer benefits in our Internal Members (Employees). Our employees make us who we are as a Credit Union and we make every effort to ensure for our employees' well-being; physically, personally, professionally, and financially. Our Robust Benefits Package Includes: Full medical, dental and vision insurance 100% Credit Union paid premiums for employees

Subsidized premiums for families and dependents

Life and Disability insurances

Family medical leave

Paid Time Off

Paid Sick Time

11 Paid Holidays per year

Supplemental insurance products

Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)

Engaging Wellness Program

Financial Benefits and Incentives

Competitive Salary and Incentives

401(k) Retirement Plan with employer matching

Discounted Credit Union products (reduced interest rates or fees)

Flexible spending accounts for medical and child care expenses

Free Parking at all branch locations

Professional Development

Proud to be a Learning Organization

Online education programs

Ongoing coaching and training in every position

Internal promotion and transfer options throughout the Credit Union

Opportunities to serve on a variety of volunteer committees

Requirements

1. High School diploma or GED equivalent.

2. At least one year of customer service experience or general public contacts.

Salary Description

$20.00 per hour