AVP, Senior Claims Expert - SCOR - New York, United States

Fri, 27 Feb 2026 22:00:47 -0600

Description

Senior Claim Experts are hands-on managers of individual higher exposure/complicated claims; expected to regularly conduct outside claim audits, market and client visits; initiate regular contact with underwriters, actuaries and accounting staff; and have the ability to review and analyse overall loss portfolios. A comfort level with technology is required as the digitalization of our departmental operations is a key part of our corporate strategy. While many meetings can be conducted remotely, the role will require business travel from time to time. The position reports to the Vice President Head of Claims - Americas.

Responsibilities

Oversee and manage a portfolio of Excess Casualty (General Liability, Umbrella, Wrap policies) insurance claims P&C accounts which entails:

Superior claim knowledge and expertise

Evaluating, developing, reporting on and resolving complex and/or higher value claims and/or loss bordereaux.

Capability to develop market lead status in market committees or litigation.

Ability to formulate independent views on coverage, liability and quantum and provide timely reporting.

Approving financial transactions on claims within authority. This includes assessing and evaluating liability, coverage, and quantum, as well as establishing and updating reserves (as appropriate).

Manage the lifecycle of a claim to achieve an optimal outcome for Scor, including the positioning of reserves, engagement of third parties (including but not limited to legal counsel, loss adjusters, forensic accountants etc), attendance at market/settlement meetings and/or forums for the resolution of the claim (mediation, arbitration, court etc).

Collaborating and assisting in the management of assigned accounts or product line business, often with other internal department representatives and providing marketing support relating to cedents, insured and/or brokers.

Conducting claim audits and/or participating in active reviews of service providers and providing marketing support relating to insureds, cedents, and brokers.

Analyzing loss and expense trends on product line business, emerging risks and large losses; assisting in the development and implementation of plans to improve results.

Anticipating client needs and expectations and delivering superior customer service.

Working collaboratively with others within the claim department, particularly with other claim experts and those staffing the claim analyst or technical accounting unit, to ensure prompt turnaround and response to clients.

Excellent organizational skills and ability to consistently meet deadlines. High degree of accountability, both personally and within the team.

Contributing to the company’s international community of claims expertise by sharing knowledge and experience on a global basis.

Keeping abreast of claim and industry developments/trends in order to maintain a high level of expertise.

Leading or participating in projects as required.

Coaching, mentoring, and assisting in the training of more junior claim staff.

Participate in operational performance reviews and establish a culture of continuous improvement to support overall claim strategy of providing a “Centre of Excellence” in claims.

Excellent verbal and written communication skills. At ease with presenting findings, ideas, and other information in front of a group at Senior Management level.

Participating in projects as required.

Qualifications

10+ years of Product line business P&C claim handling experience.

Expertise in managing a caseload of more complex claims.

Ability to manage and organize and analyze data.

Some managerial experience is a positive; whether people, projects and/or accounts.

Handling of claims across international geographies a benefit.

Personal Competences:

Superior claim knowledge and expertise.

Acute focus on customer service.

Strong persuasive and people management skills.

Developing experience in leadership in client engagement and/or litigation dispute resolution.

Effective in communicating all trends and major claim for product lines within the business area.

Exceptional team player while capable of operating independently.

Excellent verbal and written communication skills. Able to write technical claims reports for segment at a high standard for distribution at senior leadership level.

Ability to analyze data and information.

At ease with presenting findings, ideas, and other information in front of a group. Ability to marshal resources to achieve desired outcomes.

Comfort level with technology.

A thought leader, particularly within the product line business, leading on initiatives and driving innovation.

Holds self to account; owns the solution and takes personal responsibility and accountability.

Comfortable having challenging conversations, including 360 feedback, constructively critical and analytical.

Sets example of honesty, integrity, and respectfulness in all dealings.

Relocation assistance within the U.S. is available for this position. Candidates must have valid authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Hybrid Work Policy: SCOR is committed to an “in-office” culture where people can collaborate, exchange ideas, and establish stronger working relationships while still providing flexibility. To support employee work-life balance and increase opportunities for employees to excel every day, SCOR operates with a hybrid working arrangement. SCOR employees work 3 days per week in an office with the flexibility to work 2 days per week remotely.

At SCOR, we CARE about clients, people, and societies, and we are committed to placing them at the center of everything we do. Providing great benefit choices to you and your family is just one of the ways we support the physical, financial, and emotional well-being of the people who make our company successful – you.

Benefits We Offer

• Medical, vision, and dental coverage

• 401(k) Plan with a competitive match

• Company-funded Defined Contribution Retirement Program

• Life and AD&D insurance

• Long- and Short-Term Disability

• Flexible Parental Leave

• Unlimited Sick Days

• Volunteer Time

• Summer Fridays

• Learning & Development Resources

• Personal Wellness Tools and Rewards

• Competitively priced gym memberships from a large nationwide network of gym brands and local fitness studios

• And More!

SCOR welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Compensation: Pay Range for roles performed in Illinois: $[136,500 - 184,500] base salary per year. Pay Range for roles performed in New York: $[148,000 - 200,500] base salary per year. Actual salaries may vary based on various factors including but not limited to location, experience, role and performance. The range listed is just one component of SCOR's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives. In addition, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement saving plan, paid holidays and paid time off."