Leasing Consultant - Jones Street Residential - Conshohocken, Pennsylvania, United States

Thu, 05 Mar 2026 00:30:12 -0600

The Leasing Consultant plays an integral role in the overall success of the community by providing high-quality customer service to both current and prospective residents. This position is responsible for overseeing the entire leasing process, which includes responding to initial inquiries, scheduling, and conducting site tours, screening applicants, and preparing and executing lease documents. The Leasing Consultant is also expected to have a strong understanding of the real estate market, evaluating, and implementing methods to enhance occupancy and the overall performance of the community.

Responsibilities

Effectively develop and implement personal sales and telephone skills

Provide information about the apartments and the community to the prospective resident and schedules visits to the community

Responsible for the leasing process from introduction to the actual occupancy of the resident and maintains communication throughout the tenancy of the resident

Collect security deposits, rent, and all other funds associated with resident moves

Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures

Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals

Maintain prospect, traffic, and leasing data in database

Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze the real estate market trends in the area

Respond to resident problems and complaints, following through to ensure resolution of issues

Complete service requests and communicate all requests to Maintenance Department

Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.

Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.

Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents

Conduct follow-up activity with all residents in order to establish positive resident relations

Maintain open communications with the Community Manager and Maintenance Manager

Implement or direct implementation of all applicable community policies and procedures

Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations

Requirements

1 – 2 years of sales experience in a retail, hospitality, or multi-family environment

Proficient computer and software skills, specifically Microsoft Office Suite

Excellent written and verbal communication skills

Experience with social media and marketing platforms preferred

Strong organizational skills and ability to multi-task in a fast-paced environment

Excellent time management skills and ability to prioritize work

Trustworthy and reliable – sensitivity to confidential matters is required

Must have valid driver’s license and valid Vehicle insurance

Must have a neat appearance and professional apparel

Experience with Yardi highly preferred